Refresh Button

What is the refresh button?

The refresh button allows you to see recent content updates on the app without having to download a new version of the app.

When an app administrator publishes updates to their app, users must refresh their app to see the updates. This is done through a small refresh button in the top right corner of the home screen.

The refresh button is only visible on iOS.  If you do not see the refresh button on your app, you maybe using an older version of the app. In this case, simply restart the app on your iPhone / iPad. 

Android users: the app refreshes automatically once you close and restart it.

Troubleshooting the Refresh Button

To see content updates on your app, restart the app as normally. You can follow these steps for further troubleshooting:

Apple iOS7 & iOS8: Double press the home button to bring up the app switcher. Swipe left or right until you see the app to quit.Touch and hold the app preview and swipe it up off the screen

Apple (all OS versions below iOS7): Double-tap the Home button, then tap and hold the app icon. When it starts jiggling, tap the red circle icon to quit the app. Press the Home button again and tap the app icon to relaunch.

Android: Go to the device's Settings menu. Select Applications. Select Manage Applications. Select the app. Select Force Stop to close the app. Return to the main screen and relaunch the app

If you still do not see the refresh button, contact our support team and we will be happy to help! 

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